365Villas - How To Manage Reservations and Payments

You will find a list of all your Reservations in 'My Bookings' - Search Bookings

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All reservations will also be found in your PMS including all guests details, except for credit card details. If you need to cancel a booking, it always needs to be done in the sales channels (by the guest or the sales channels). You cannot cancel reservations in 365Villas or Rentals United (exception: Home Away. More info about that when connecting to Home Away)

 

The majority of the channels will charge the guest for you, but there are some that you are responsible for taking the payment (i.e: Booking.com, Expedia, Agoda, Home Away). You can use any payment processor to charge your guests. 365 Villas is integrated with Stripe and Authorize.net. Please contact support@365villas.com for more information about how to use their payment processors. Rentals United is integrated with the payment provider Stripe.

You will find the Credit Card details in the Reservation. The CC details will remain in Rentals United for 10 days.

 

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If you have any questions that we did not answer in the Help Centre, please contact our Support Team.

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