Welcome to Rentals United with Elina

Elina and Rentals United 

Your properties have been pushed from Elina to Rentals United and are now ready to be connected to our Sales Channels. Any editing of the Property information should be done in your Elina account (changes made directly in Rentals United will be overwritten in the next sync) Once you are connected to the sales channels, the property information will also automatically be pushed to the channels. When you receive bookings from the sales channels, they will automatically be inserted into Rentals United and Elina. If you want to add a new property to Rentals United/Sales channels, you need to sync it from Elina. Please contact Elina to add new properties (elinacares@vestibule-solutions.com)

Synchronisation Flow

Property info editing/Adding new properties: Elina ➜ Rentals United ➜ Sales Channel

Reservations/Cancellations: Sales Channels ➜ Rentals United ➜ Elina


PMS Settings 

If you would like to stop the synchronisation between Elina and Rentals United for some property information, please go to PMS Settings. Deselect the boxes that you wish to update manually in Rentals United and click Save. Now you can edit this property information directly in Rentals United. Please bear in mind that deselecting will be applicable for all your properties and future changes made directly in your PMS will not be reflected in Rentals United images-01.png

NOT synchronised from Elina to Rentals United

The greyed out boxes in the PMS settings are not pushed from Elina to Rentals United. This means that you need to manually add these features directly in your Rentals United account. Specifically, you need to add the following property information in Rentals United in order to connect to any channel: 

  • Cancellation policy - Go to My Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes - Payments - Add Penalty. Click Here to add it now. 
  • Payment Method - Go to My Properties - Edit Properties - Advanced settings - Select all or some properties - Edit Charges and Taxes - Payments
  • Amenities - Go to my properties - edit properties - amenities 
  • Room composition - Go to my properties - edit properties - amenities - Room specific amenities 

Please bear in mind that the quality of your listings will increase significantly if you add more property information. 

How Often is Property Info synchronised?

Static Content (photos, descriptions etc) = every 24 hours at 5am GMT

Rates = every 1 hour on the hour

Availability = every 10 minutes

Minimum stay = every hour on the hour

Get Started 

Before you can start connecting your properties to our Sales channels, you need to fill out

  1. My Profile
  2. Company Profile
  3. Payment Settings 

In the upper right corner of your RU account you will find a drop down menu with My Profile, Company Profile and Payment settings. Please fill out the required fields and Click on Save


For the Payment setting, Click on add Billing Method (if you have not already added this)


Due to security reasons, you will have to validate a certain amount taken from your account

Please select the correct currency (if your card is in EUR, you choose EUR, if it’s in GBP, you choose GBP)



If you have any questions that we did not answer in the Help Centre, please submit your request/issue here.


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