Welcome to Rentals United

Streamline and Rentals United

1. Please provide us (matthew.luzaich@rentalsunited.com) with your streamline ID number
2. We will contact Streamline on your behalf to set up your account for you.

Your properties have been pulled from Streamline to Rentals United and are now ready to be connected to our Sales Channels. Any editing of the Property information should be done in Streamline. Once you are connected to the sales channels, the property information will be synchronised to the channels. Bookings received via the connected sales channels, will automatically be inserted into Rentals United and Streamline. If you want to add a new property to Rentals United/Sales channels, you need to enable it from Streamline.


Synchronisation Flow

Property info editing/Adding new properties: Streamline ➜ Rentals United ➜ Sales Channel

Reservations/Cancellations: Sales Channels ➜ Rentals United ➜ Streamline

PMS settings - syncing options

If you would like to stop the synchronisation between Streamline and Rentals United for specific property information, please navigate to PMS Settings and deselect the boxes that you wish to update manually in Rentals United and click synchronise. Now you can edit this property information directly in Rentals United in edit properties. Please bear in mind that deselecting will be applicable for all your properties and future changes made directly in your in your PMS will not be reflected in Rentals United.


NOT synchronised from Streamline to Rentals United

The greyed-out boxes in the PMS settings are not pulled from Streamline to Rentals United. This means that you need to manually add these features directly in your Rentals United account. Specifically, you need to add the following property information in Rentals United to connect to any channel: 

  • Cancellation policy - Go to Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes - Payments - Add Penalty. Click Here to add it now. 
  • Payment Method - Go to Properties - Edit Properties - Advanced settings - Select all or some properties - Edit Charges and Taxes - Payments
  • Downpayment - is hard-coded as '100% of reservation price is charged at the moment of booking'
  • Floor - Go to Properties - Edit - Step 1 Basic Info
  • License number (if applicable for your inventory locations) - Go to Properties - Edit - Step 1 Basic Info
  • Distances to Attractions - Go to Properties - Edit - Step 1 Basic Info

Dynamic data NOT synchronised from Streamline

  • Length of Stay pricing
  • Extra guest pricing
  • Changeover days
  • Length of Stay discounts

Room-level amenities retrieval

Room amenities and bedding configuration are only synchronised when Streamline provides Rentals United with a special property feed. 

Streamline representatives are supposed to ensure that your properties are correctly configured to share your room-level amenities with Rentals United. Bedding configuration is crucial for your properties to be connected to the world’s most effective sales channels.

It is best to confirm with Streamline that the feeds are ready when connecting to Rentals United. 

Please note that you may have these feeds enabled at any time after the initial connection is established. They are not required for your properties to show up in Rentals United for the first time.


How Often is Property Info synchronised?

Static Content (e.g. photos and descriptions) = every 24 hours at 1am GMT

Rates = every 30 minutes

Minimum stay = every 25 minutes

Availability = every 20 minutes

Note = you can force a pull of information anytime in PMS settings - syncing settings – click on synchronise

Get Started

Before you can start connecting your properties to our Sales channels, you need to fill out

  1. My Profile
  2. Company Profile
  3. Payment Settings

In the upper right corner of your RU account you will find a drop down menu with My Profile, Company Profile and Payment settings. Please fill out the required fields and Click on Save


For the Payment setting, Click on add Billing Method (if you have not already added this)


Due to security reasons, you will have to validate a certain amount taken from your account

Please select the correct currency (if your card is in EUR, you choose EUR, if it’s in GBP, you choose GBP)



If you have any questions that we did not answer in the Help Centre, please submit your request/issue here 



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