Welcome to Rentals United

Streamline and Rentals United

1. Please provide us (james.glover@rentalsunited.com) with your streamline ID number
2. We will contact Streamline on your behalf to set up your account for you.

Your properties have been pulled from Streamline to Rentals United and are now ready to be connected to our Sales Channels. Any editing of the Property information should be done in Streamline. Once you are connected to the sales channels, the property information will be synchronized to the channels. Bookings received via the connected sales channels, will automatically be inserted into Rentals United and Streamline. If you want to add a new property to Rentals United/Sales channels, you need to enable it from Streamline.

 

Synchronization Flow

Property info editing/Adding new properties: Streamline ➜ Rentals United ➜ Sales Channel

Reservations/Cancellations: Sales Channels ➜ Rentals United ➜ Streamline

PMS settings - syncing options

If you would like to stop the synchronization between Streamline and Rentals United for specific property information, please navigate to PMS Settings and deselect the boxes that you wish to update manually in Rentals United and click synchronize. Now you can edit this property information directly in Rentals United in edit properties. Please bear in mind that deselecting will be applicable for all your properties and future changes made directly in your in your PMS will not be reflected in Rentals United.

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NOT synchronized from Streamline to Rentals United

The greyed-out boxes in the PMS settings are not pulled from Streamline to Rentals United. This means that you need to manually add these features directly in your Rentals United account. Specifically, you need to add the following property information in Rentals United to connect to any channel: 

  • Cancellation policy - Go to My Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes - Payments - Add Penalty. Click Here to add it now. 
  • Payment Method - Go to My Properties - Edit Properties - Advanced settings - Select all or some properties - Edit Charges and Taxes - Payments
  • Taxes - Go to My Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes - Add Taxes
  • Down payment - Go to My Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes – Down payment - Click Here to add it now. 
  • Bedding types – amenity information is pulled from Streamline but this does not include your bedding configuration which is mandatory to connect to channels. Go to PMS settings – untick room composition – go to my properties – navigate to the property you want to change – add amenities in step 2 of the property set up and click on Save & Next. Please note this is the same issue for all your properties.

Please bear in mind that the quality of your listings will increase significantly if you add more property information. 

How Often is Property Info synchronized?

Static Content (e.g. photos and descriptions) = every 24 hours at 1am GMT

Rates = every hour

Minimum stay = every hour

Availability = instant

Note = you can force a pull of information anytime in PMS settings - syncing settings – click on synchronize

Get Started

Before you can start connecting your properties to our Sales channels,  you need to fill out

  1. My Profile
  2. Company Profile
  3. Payment Settings

In the upper right corner of your RU account you will find a drop down menu with My Profile, Company Profile and Payment settings. Please fill out the required fields and Click on Save

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For the Payment setting, Click on add Billing Method (if you have not already added this)

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Due to security reasons, you will have to validate a certain amount taken from your account

Please select the correct currency (if your card is in EUR, you choose EUR, if it’s in GBP, you choose GBP)

For more detailed instructions on how to validate your card, please see THIS PDF.

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If you have any questions that we did not answer in the Help Center, please submit your request/issue here or call our Support Team +34 935 415 867

 

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