Welcome To Rentals United

Guesty and Rentals United

The Rentals United account can be created through the Guesty platform. Your Account Manager at Guesty will help you to sync your properties and introduce you to your contact at Rentals United.

Your properties have been pushed from Guesty to Rentals United and are now ready to be reviewed and then connected to our Sales Channels. Any editing of the Property information should be done in either your Airbnb or Guesty account. 

Once you are connected to the sales channels, the property information will automatically be pushed to the channels. When you receive bookings from the sales channels, they will automatically be inserted into Rentals United, Guesty and Airbnb. If you want to add a new property to Rentals United/Sales channels, you need to toggle on the RU connection which you will find under the marketing tab in Guesty. The new property will appear in Rentals United within 24 hours. You will then be able to review it and finally push it to the sales channels. 


Synchronisation Flow

Property info editing/Adding new properties: Airbnb ➜ Guesty ➜ Rentals United ➜ Sales Channel

Reservations/Cancellations: Sales Channels ➜ Rentals United ➜ Guesty ➜ Airbnb



Guesty prefers you not to change your password as this will disturb the synchronisation. If you would notice any synchronisation issues, please refer to your Account Manager at Guesty. If you need further assistance, please contact support@guesty.com 


Syncing Settings

If you would like to stop the synchronisation between Guesty and Rentals United for some property information, please go to PMS Settings. Deselect the boxes that you wish to update manually in Rentals United and click Save. Now you can edit this property information directly in Rentals United. Please bear in mind that deselecting will be applicable for all your properties. If you make changes in Rentals United and then reselect the box, Guesty will overwrite the changes made in Rentals United. 


How Often is Property Info synchronised?

Any change that will be made in Guesty (dashboard / API) will be pushed immediately.

  • Static Content (photos, descriptions etc) = every hour
  • Rates = every hour
  • Availability = every hour
  • Minimum stay = every hour
  • All other data once a day.


NOT synchronised from Guesty to Rentals United

The following features are not pushed from Guesty to RU.

  • Changeover days/Check in and Check out restrictions
  • Downpayment information
  • Bedding types (all bedding will be pushed as double bed)
  • Photo captions/descriptions
  • Any tax and fee type other than cleaning fee, local tax, city tax, tourist tax, VAT and Goods and service tax


Communication with the Channel

Although Guesty is your PMS and is your central point of contact as well as organisation, some sales channels require you to contact the guest via e-mail or directly via their extranet. Please find below a list of these sales channels: 

  • TripAdvisor/ FlipKey
  • HomeAway
  • MisterBnB
  • Booking.com

In order for other messages to come through to Guesty from the various channels in RU, please enter your RU proxy email address (provided by Guesty) in all communication fields on the listing level, as well as on the account level, in the sales channel.


Reservation and Payments

If you get a booking from a channel in which you are the merchant of record Rentals United will send the credit card details to Guesty where you are able to process payments through the integrated payment processor.

You can also view and charge the guest from Rentals United by going to My bookings -> Search bookings -> Select the reservation and scroll down to credit card details.


If you have any questions that we did not answer in the Help Centre, please submit your request/issue here



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