Guesty and Rentals United
The Rentals United account can be created through the Guesty platform. Your Account Manager at Guesty will help you to sync your properties and introduce you to your contact at Rentals United.
Your properties have been pushed from Guesty to Rentals United and are now ready to be connected to our Sales Channels. Any editing of the Property information should be done in either your Airbnb or Guesty account. Please bear in mind changes made directly in Rentals United will be overwritten in the next sync. Once you are connected to the sales channels, the property information will automatically be pushed to the channels. When you receive bookings from the sales channels, they will automatically be inserted into Rentals United, Guesty and Airbnb. If you want to add a new property to Rentals United/Sales channels, you need to reach out to your Account Manager at Guesty (or firstname.lastname@example.org) who will assist you with the sync from Guesty to Rentals United. New Properties are usually pushed within 24 hours.
Property info editing/Adding new properties: Airbnb ➜ Guesty ➜ Rentals United ➜ Sales Channel
Reservations/Cancellations: Sales Channels ➜ Rentals United ➜ Guesty ➜ Airbnb
Guesty prefers you not to change your password as this will disturb the synchronisation. If you would notice any synchronisation issues, please refer to your Account Manager at Guesty. If you need further assistance, please contact email@example.com
If you would like to stop the synchronisation between Guesty and Rentals United for some property information, please go to PMS Settings. Deselect the boxes that you wish to update manually in Rentals United and click Save. Now you can edit this property information directly in Rentals United. Please bear in mind that deselecting will be applicable for all your properties and future changes made directly in Rentals United will be overwritten in the next sync.
How Often is Property Info synchronised?
- Static Content (photos, descriptions etc) = every hour
- Rates = every hour
- Availability = every hour
- Minimum stay = every hour
- All other data once a day.
NOT synchronised from Guesty to Rentals United
The following features are not pushed from Guesty to RU. This means that you need to manually add these features directly in your Rentals United account:
- Changeover days - Go to my Properties - Edit Properties - Price and Availability - Pricing - Edit - Show Advanced Options. Please keep in mind that you need to de-select the "Changeovers" and "Prices" boxes and click Save in the PMS Settings before adding the Changeover days. This also means that you would need to manage your prices manually in RU if you want to add changeover.
- Taxes - Go to My Properties - Advanced Settings - Select all or some properties - Edit Charges and Taxes - Add Taxes
Communication with the Channel
Although Guesty is your PMS and is your central point of contact as well as organisation, some sales channels require you to contact the guest via e-mail directly via their extranet. Please find below a list of these sales channels:
- TripAdvisor/ FlipKey
- House Trip
- Bridge Rentals
Before you can start connecting your properties to our Sales channels, you need to fill out:
- My Profile
- Company Profile
In the upper right corner of your RU account, you will find a drop-down menu with My Profile, Company and Profile. Please fill out the required fields and Click on Save.
Reservation and Payments
When you would like to charge a guest for their stay at your property please go to: “My Bookings → Search Bookings”
This will take you to a new page where you will find the reservations of the guests. Click on the reservation to open the details. Here the credit card details will be revealed (bear in mind the CC details can be found in Rentals United and are stored for 10 days.)
Rentals United do also send the credit card details to Guesty where you are able to process payments through an alternative payment processor.
If you have any questions that we did not answer in the Help Centre, please submit your request/issue here