How to Manage Reservations and Payments

You will find a list of all your Reservations in 'My Bookings' - Search Bookings

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All reservations will also be found in your PMS including all guests details, except for CC details. If you need to cancel a booking, that always needs to be done in the sales channels (by the guest or the sales channels) You cannot cancel reservations in Guesty or Rentals United (exception: HomeAway. More info about that when connecting to HomeAway)

 

The majority of the channels will charge the guest for you, but there are somewhere you are responsible for taking the payment (I.e: Booking.com, Expedia, Agoda, HomeAway) You can use any payment processor to charge your guests. Guesty is integrated with Stripe. Please contact  support@guesty.com for more information about how to use their payment processors. Rentals United is integrated with the Payment provider Mangopay (Please see this separate PDF for more info)

 

You will find the Credit Card details in the Reservation. The CC details will remain in Rentals United for 10 days.

 

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You will find a Price Break Down in the Section Comments

 

If you have any questions that we did not answer in the Help Center, please submit your request/issue here

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