How to Manage Reservations and Payments

You will find a list of all your Reservations in 'My Bookings' - Search Bookings

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All reservations will also be found in your PMS including all guests details, except for credit card details. If you need to cancel a booking, that always needs to be done in the sales channels (by the guest or the sales channels) You cannot cancel reservations in MpConcept or Rentals United (exception: Home Away. More info about that when connecting to Home Away)

 

The majority of the channels will charge the guest for you, but there are some where you are responsible of taking the payment (i.e: Booking.com, Expedia, Agoda, Home Away) You can use any payment processor to charge your guests.Rentals United is integrated with the payment providers Mangopay and Stripe.

You will find the Credit Card details in the Reservation. After a reservation is received, the CC details will remain in Rentals United for 10 days only.

 

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If you have any questions that we did not answer in the Help Centre, please submit your request/issue here

 

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