What to do in case of overbooking?

This scenario rarely happens, but in case you face this issue, please report your overbooking HERE as soon as possible, so that we can investigate why this happened. We will get back to you as soon as possible.

We really understand the problems this can cause our customers and we apologize for the inconvenience.

The best action for you to take would be to handle this overbooking as follows:

1. Try to reallocate the guest or
2. Contact the guest and ask them to cancel the booking or
3. Contact the channel and ask them either relocate the guest themselves or to cancel the booking

We are not able to assist in contacting the channels and reallocate the guests.

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