There may be several reasons why you received an overbooking. The connections we have with each channel /partner create a complex system where errors might occur. Please use THIS FORM so that we can investigate why you received this overbooking. We will get back to you with an answer as soon as possible.
The best action for you to take would be to handle this overbooking as follows:
1. Try to reallocate the guest or
2. Contact the guest and ask them to cancel the booking or
3. Contact the channel and ask them either relocate the guest themselves or to cancel the booking