Booking.com connection errors

BOOKING.COM - CONNECTION ERRORS

 

Errors are property specific, which means that every error is associated to a property on Rentals United and it's counterpart in the channel.

 

Find out which property has errors:

  1. RU -> My Channels -> Booking.com -> Property Settings -> Filter by “Error”



  1. Click on “Check errors” - look for errors by group name



When contacting Booking.com to solve an error, please always provide the following:

 

  • Hotel ID of the property with error/s
  • Error message (check errors)

 

 

Find out the Hotel ID of the group:

My Channels -> Booking.com -> Property Settings. Move your mouse over the group name to show its Hotel ID:

(tip: the numbers in brackets, minus the last 2 numbers which is the room number)

 

Most common errors

Error

Access denied while trying to change hotel '2098648' ( room id : '209864801')

Description

Hotel ID is not enabled for channel manager connection

Solution

  1. Booking.com -> Account -> Channel manager
  2. Make sure that the Hotel ID is in step 5.
  3. Click on Check errors -> Select group with error -> Fix selected errors



Error

Wrong checkin/checkout

Description

RU/PMS check-in/out ranges do not meet B.com requirements.


-Check out time must be minimum 30 min after last check in time

-The check in time cannot be later than 23.30

Solution

  1. RU -> My Properties -> Edit property -> Step 6: check-in/out
  2. Edit check-in/out ranges and save!
  3. Click on Check errors -> Select group with error -> Fix selected errors



Error

Could not activate apartment, because some data (availability) is not fully uploaded yet, retry later

Description

Case 1) Property does not have availability on RU


Case 2) Synchronization of availability is ongoing

Solution

Case 1

  1. RU -> My Properties -> Edit property -> Step 5: Price & Availability
  2. Add prices & availability and save!
  3. Click on Check errors -> Select group with error -> Fix selected errors



Error

321 PostalCode SW3 is incorrect for country GB


Values and country may vary

Description

Postal code on RU/PMS is incorrect

Solution

  1. RU -> My Properties -> Edit property -> Step 1: Basic Info
  2. Add correct postal code and save!
  3. Click on Check errors -> Select group with error -> Fix selected errors




Error

Room 219138703 ("Villa") does not have kitchen or kitchenette

Description

RU/PMS property does not have “separate kitchen”

Solution

  1. RU -> My Properties -> Edit property -> Step 2: Amenities
  2. Tick “separate kitchen”, add its amenities and save!
  3. Click on Check errors -> Select group with error -> Fix selected errors




Error

Bedding didn't match total occupancy, so not sent

Description

RU/PMS bedding amenities do not match the total occupancy set for the property (check Step 1 of edit properties).

Solution

  1. RU -> My Properties -> Edit property -> Step 2: Amenities
  2. Add correct number of bedrooms
  3. Scroll down on the same page
  4. Add enough bedding amenities to match total occupancy and save!
  5. Click on Check errors -> Select group with error -> Fix selected errors



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