This article explains what steps you need to take in order to resolve missing CVC details from Booking.com reservations.
Please view the scenarios below to troubleshoot this issue so you can proceed in taking payments from your guests
If you are unable to see this credit card information in the RU 'Search Bookings' tab, please go through this checklist in order to to find out why it is not displayed:
1. Is the booking older than days?
If the booking is older than 10 days, RU will no longer display this information in order to protect the guest's card details. In this case, you will need to login in the Booking.com extranet and acquire these details. You can then return to the booking in RU and ‘Add/Edit Credit Card’ details and manually input this information to process the payment of your reservation:
2. Is the booking less than 10 days old and still not in RU?
If your booking is less than 10 days old and you are unable to see the CVC in your reservation details within RU, please first make sure that the details are in Booking.com:
Scenario 1 - The details are not in Booking.com
Please check with your Booking.com account manager to review the settings for your properties to assure the CVC details is made mandatory from the guest when they book your properties. If these settings are correctly setup, please ask them why you are unable to view that information on their platform. You can do this by using the INBOX feature within the Booking.com extranet.
Scenario 2 - The details are in Booking.com but not in RU:
Please follow the process from issue #1 in this document (Is the booking older than 10 days?) and add the details manually.
If you find there is a regular occurrence with this issue, please contact us via our Fast Support Form.